Terms & Conditions 2018

Your FimSIM Service account balance, if sufficient, or your active prepaid plan, gives you access to our prepaid Service for a limited amount of time; you must use your prepaid Service during the designated period of availability. To use our prepaid Service you must have a FimiFONE Service account balance for pay as you go service or be on an active FimiFONE plan. Service will be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your FimiSIM plan. FimiSIM plan features are available depending on the time of day that you activate your Service or that your Service expires, your service cycle may not equal 30 full 24-hour days. Your plan can automatically renew at the end of allotted days if you have a sufficient FimiFONE prepaid Service account balance to cover your prepaid Service plan before the first day after your service cycle. If you do not have a sufficient FimiFONE prepaid Service account balance, your prepaid Service will be suspended unless you move to a pay as you go plan. If you do not reinstate prepaid Service within 6 months or the required period based upon your service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your FimkiSIM Card account balance may vary; see your Rate Plan for more information. Prepaid Service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances, lost or stolen sim cards, or coupons. You will not have access to detailed usage records.

Terms & Inquiries 

If you have concerns or questions regarding this Terms Statement or if you wish to update your personal information or stop the collection of your personal information, please contact us at customercare@fimifone.com or +1-940-623-0005 or our online support FimiCHAT.

Using Our Network


As our customer, your actual Service area, network availability, coverage and quality may vary based on a number of factors, including network capacity, terrain, weather, if you are on a private or public Wi-Fi network, using a non-FimiFONE device, or if your Device no longer supports network technologies compatible with or available on FimiFONE’s network. Outages and interruptions in Service may occur, and speed of Service varies. Devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.

We engineer our network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds. In those cases, customers who choose certain rate plans may notice speeds lower than customers on other FimiFONE branded rate plans, which are prioritized higher on our network. Further, to provide the best possible on-device experience for the most possible customers on FimiFONE branded plans and minimize capacity issues and degradation in network performance, we may, without advance notice, take any actions necessary to manage our network on a content-agnostic basis, including prioritizing all on-device data over Smartphone Mobile HotSpot (tethering) data and further prioritizing the data usage of a small percentage of heavy data users, specifically those using more than 12GB of data in a billing cycle, below that of all other customers in times and locations where there are competing customer demands for network resources, for the remainder of the billing cycle. This threshold number is periodically evaluated and may change over time.

Where the network is lightly loaded in relation to available capacity, a customer whose data is prioritized below other data traffic will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and locations where the network is heavily loaded in relation to available capacity, however, these customers will likely see significant reductions in data speeds, especially if they are engaged in data-intensive activities. Customers should be aware that these practices may occasionally result in speeds below those typically experienced on our LTE networks. We constantly work to improve network performance and capacity, but there are physical and technical limits on how much capacity is available, and in constrained locations the frequency of heavy loading in relation to available capacity may be greater than in other locations. When network loading goes down or the customer moves to a location that is less heavily loaded in relation to available capacity, the customer’s speeds will likely improve. See www.FimiFONE.com/OpenInternet for details.

Changes to Terms & Conditions

FimiFONE reserves the right to amend or modify this Terms and Conditions Statement at any time and in response to changes in applicable data protection and privacy legislation.  Notice of any such change along with the revised policy will be posted on our website.

Effective date: October 12, 2018