Before the FimiSIM card can be used a personal account FimiAccount (MyAccount) needs to be created.
Please go to https://roaming.fimifone.com/fimiaccount/ and follow the instructions.
Here you can register, by opening your personal FimiAccountt, and activate your FimiSIM card.
After registration, you can access your FimiAccount at any time by entering your phone number or email address and password.

International, and most Nationa,l telephony legislation requires registration.

Note: personal information will not be shared with 3rd parties!

1. Make sure to put the right-sized format (regular, micro or nano) in the right SIM slot of the device (SIM slot 1 is preferred), in accordance with the manufacturer’s instructions.

   Please note:FimiSIM accepts no liability for any damage resulting from incorrect insertion of the SIM card.

2. When using a dual SIM device insert the FimiSIM card in SIM slot 1, since this slot often supports more network frequencies then SIM slot 2 (see device capabilities in manual).

3. When using a LTE device set the network mode to 3G for a more stable network connection (not all profiles support LTE/4G).

4. Always set the network selection on the device to “Automatic selection”.

5. Make sure the Caller ID is enabled on the device, since anonymous calls are not allowed while roaming.

6. When traveling to a different continent make sure your device supports the network frequencies of the country (also see: “Network Frequencies”).

7. When traveling between countries always reboot the device upon arrival, since only enabling/disabling the flight mode function prevents the SIM from switching profiles.

1. Make sure to the device is fully unlocked (no SIM lock, Regional lock, Network lock etc).

   If it does, please contact your current network provider or the vendor of the device.

2. Switch the device off and insert the SIM card.

   If you are asked to enter the SIM PIN code, you will find it on the plastic holder were the SIM was originally attached to or login into your MyAccount and enter the stated PIN code in the device (the default PIN code is “0000” – four times zero).
   Note: devices can also ask for other PIN codes (a device unlock PIN code or a network unlock PIN code or even the SIM PIN code of a previous inserted SIM card).

3. When inserting the SIM card the first time, the actual network registration can take longer then normal because the SIM needs to receive several updates (phone number, balance, settings, additional profiles and new network lists) first.

   In some cases (depending on the country, the device and the quality of the connection) it can take up to an hour.

Note: If the data service is not available (voice calls work, but data roaming doesn’t), make sure that the roaming settings are activated on the device and the Access Point Name (APN) is set to “chili” (also see: “Mobile Data”).

Select and activate your FimiSIM phone number during the registration process. With this number you can be reached in over 200 countries around the world and incoming calls in over 50 countries, including all European countries, are free of charge.

Dial *142# and press the call button.
A message will be displayed with the active package, the available flat rate service and the current usage.

Dial the following USSD Short Code on your mobile device: *135#.
A message will be displayed with the phone number visible to a 3rd party (caller ID).

Go to the “SIM Services” or “SIM Tool Kit” application, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)

• iOS: Go to Settings > Phone > SIM Applications

• Windows: Settings > mobile + SIM > SIM settings > SIM applications

• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the “SIM Services” or “SIM Toolkit” menu:
Go to Settings > Country > choose the corresponding profile of the country where you are (see list below)

The “Oris” profile is valid in the following countries:

Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo, Congo RDC, Costa Rica, Cyprus, Dominican Republic, Ecuador, El Salvador, France, Gabon, Georgia, Ghana, Greece, Guatemala, Guyana, Hong Kong, India, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Macau, Macedonia, Madagascar, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Philippines, Portugal, Romania, Russia, Rwanda, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Turkey, Uganda, Ukraine, Uruguay, Venezuela, Vietnam

The “EU” profile is valid in the following countries:

Croatia, Czech Republic, Denmark, Estonia, Finland, Germany*, Gibraltar, Guernsey, Hungary, Iceland, Ireland, Israel, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, United Kingdom

The “Global+” profile is valid in the following countries:

Afghanistan, Algeria, Anquila, Antiqua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Bermuda, British Virgin Islands, Burkina Faso, Burundi, Cayman Islands, Chad, Dominica, Faroe Islands, Fiji, French West Indies, Greenland, Grenada, Guadeloupe, Haiti, Honduras, Indonesia, Iran, Isle of Man, Jamaica, Laos,  Malawi, Malaysia, Martinique, Nepal, Pakistan, Papua New Guinea, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Saudi Arabia, Swaziland, Tonga, Tunisia, Turks and Caicos Island, United States, Zambia

The “Global” profile is valid in the following countries:

Andorra, Angola, Aruba, Bahrain, Benin, Bolivia, Botswana, Brunei,  Cape Verde, Central African Republic, Cuba, Curacao, Djbouti, East Timor, Egypt, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guam, Guinea, Iraq, Kuwait, Lebanon, Lesotho, Liberia, Libya,Maldives, Mali, Monaco*, Mongolia, Namibia, Netherlands Antilles, New Caledonia, Oman, Palestine, Paraguay, Puerto Rico*, Quatar, Senegal, South Sudan, Sudan, Suriname, Syria, Togo, Trinidad and Tobago, United Arab Emirates, Uzbekistan, Vanuatu, Yemen, Zimbabwe

Most common reason for not being able to complete the account registration is missing mandatory information. All fields marked with a “*” need to have an entry. Often the following details are missing:
• Date of Birth
• Nationality
• ID number (passport or national ID card)
• Address
Please make sure all mandatory information is provided.

Please make sure you are really trying to login to your FimiSIM Account.

Login credentials to FimiAccount are always as follows:

• URL: https://roaming.fimifone.com/fimiaccount/

• Username: your registered email address or your FimiSIM phone number

• Password: only known to you, otherwise follow the password retrieval procedure by clicking on “Forgot your password?” on the login page

If the issue persist, please contact our support team at support@fimifone.com.

Go to SIM Services Menu.
• Select Settings.
• Select Country..
• Choose “Oris” or “EU” or “Netherlands”.

Go to SIM Services Menu.
• Select Settings.
• Select Language.
• Choose English or German or Spanish.

Go to SIM Services Menu.
• Select Settings.
• Select Country Selection.
• Choose “Manual Mode” or “Automatic Mode”

​Note:When the SIM is set to “Manual Mode”, the SIM will no longer switch between the available profiles. Remember to always set the SIM back to “Automatic Mode” when traveling.

Go to SIM Services Menu.
• Select Select Transfer.
• Select Airtime.
• Enter phone number incl. country code
• Enter amount to be transferred.
• Press OK.
• Transferred amount will be debited from your credit balance.

Go to SIM Services Menu.
• Select Select Transfer.
• Select Balance OnNet.
• Enter phone number incl. country code
• Enter amount to be transferred.
• Press OK.
• Transferred amount will be debited from your credit balance.

Go to SIM Services Menu.
• Select Smart Call.(Web Callback via mobile device)
• Enter A-Number (the phone number of the device next to you, e.g. fixline phone in a Hotel)
• Enter B-Number (phone number you wish to call)
• Enter amount to be transferred.
• Press OK.
• Wait for Callback.
• Accept the call.
• Wait for connection.

• In call-through mode:Make your call as usual by dialling the desired number and wait until the connection is established.
• In callback mode:Make your call as usual by dialling the desired number. Unlike a conventional call (known as “call- through”), the call will be ended. Wait a few seconds until your mobile phone rings (call from your own number). Accept the call as usual by pressing the “Call” button again and the connection with the dialled number will be established.

Note: Whether the call is made as a callback or call-through depends on where you are, and is automatically detected by the SIM card (only the “Global” profile uses the callback technology, all other profiles are call-through).

Making calls in countries where there is no local or regional solution can be done by using the callback mode.
Callback functions as follows:

1. Dial the number you want to connect with in international format (e.g. +41 76 1234 567)

2. The SIM will end the call (please ignore possible messages displayed)

3. After a few seconds your device starts ringing (call from your own number)

4. Answer the call and the connection with the dialed number will be established

​Note:During the callback process, the mobile phone will give some messages about the status of the callback setup, these messages can be ignored.

• Dial the following USSD Short Code on your mobile device: *135#
• A message will be displayed with the phone number visible to a 3rd party (caller ID).

The FimiSIM SIM card does not support calls or SMS to premium numbers.

Please make sure to dial a number in the correct international format and/or verify if the caller ID is enabled on the device (anonymous calls are not allowed while roaming).

• Numbers must be dialled in international format (country code, area code minus leading zero and phone number).
  Also see: https://en.wikipedia.org/wiki/List_of_country_calling_codes or http://www.numberingplans.com/?page=plans&sub=phonenr  

• The caller ID must be enabled at all times, since anonymous calls are not allowed while roaming. To verify this device setting proceed as follows:

  Android: Go to the phone > select Call settings (in phone menu) > Additional settings > Caller ID

  iOS: Go to Settings > Phone > Caller ID

  Windows: Go to phone > select settings/call settings (in phone menu) > show my caller ID

Please check if the SMS Centre number is correctly configured on the device.
The following SMSC numbers are valid:

• Global profile:         +44 7797 706 077

• DE profile:              +49 1770 020 049

• Oris profile:             +97 254 120 635

• EU profile:              +48 790 998 145

• ES profile:              +34 602 200 002

• NL profile:               +31 686 899 908

• UK profile:              +44 7872 236 672

• US profile:              +1 9402 389 944

On iOS devices:
Check: dial *#5005*7672#
Adjust: **5005*7672*SMSCNUMBER#

On Android devices:
Check and adjust: Go to `Messaging` > Settings > Message Centre

On Windows devices:
Check and adjust: Go to `Messaging` > Settings > SMS centre number

SMS messages can only be sent by the user of the SIM or the device were the SIM is inserted in and its installed applications.
If SMS messages are not sent by you, the messages are most likely sent by the device or its installed applications.

Some device manufactures (e.g. Apple) send SMS messages to activate or synchronise applications (e.g. iMessage and/or FaceTime), they display a warning while installing the applications or changing the SIM card.
Other applications or settings can also send SMS messages (e.g. internet security applications or Samsung account settings (e.g. “SIM Change alert”).

Apple uses, at least, the following numbers to synchronise their applications (e.g. iMessage, iTunes, FaceTime) to send activation messages:
– +44 7537 410 237
– +44 7537 410 247
– +44 7537 410 287
– +44 7537 410 297
– +44 7786 205 094

Also see: http://whocallsme.com/Phone-Number.aspx/447537410297 and http://theiphonewiki.com/wiki/FaceTime

To disable these Apple features:
iMessage: go to Settings > Messages > iMessage > disable iMessage
FaceTime: go to Settings > FaceTime > FaceTine > disable FaceTime

Mobile internet security applications:
McAfee uses at least the following numbers to synchronise Internet Security/Mobile Security services:
– +65 923 242 90
– +011 65 923 242 90

Avast uses at least the following numbers to synchronise Mobile Security:
– +420 720 001 669
– +49 151 412 74042
Also see: http://blog.m-sec.net/2012/avast-mobile-security-is-sending-sms-without-user-knowledge/

How do I change the language of the voice prompts in voicemail ?

The voicemail language is linked to the language settings in your MyAccount and/or SIM Services/SIM Toolkit Menu.
Adjustments can be made as follows:

• MyAccount: go to “Profile” > “Basic Information” > “Language”

• SIM Services/SIM Toolkit Menu*: go to “Settings” > “Language”

* The SIM Services/SIM Toolkit Menu can be found as follows:

• Android: Go to Applications > SIM Services (will be an app between your other apps)

• iOS: Go to Settings > Phone > SIMapps

• Windows: Settings > mobile + SIM > SIM settings > SIM applications

• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

Voicemail messages are by default send to your registered email address in a .wav file.
When you want to listen to your voicemail messages from your mobile device, please proceed as follows:

From your own device:

dial 1212

​From another device:

• dial your own VOXSIM number (e.g. +44 XXXX XXXX)

• wait for the announcement then press the * key

• the system will ask for your voicemail box password/pin. Enter the voicemail PIN code (default PIN code is “0000” – four times zero)

​In your MyAccount:

• Login to MyAccount

• Navigate to “SIM card functions”

• Select “Voicemail”

To record your personal voicemail greeting message, please proceed as follows:

• dial 1212 (voicemail)

• when the menu is heard press 0 (mailbox options)

Then you will have the following options for recording a voicemail greeting message

• press 1 = record unavailable message

• press 2 = record your busy message

• press 3 = record your name

• press 4 = record a temporary greeting

The voicemail service is already activated by default and will forward calls when busy or no answer  to the voicemail box. You will be notified by SMS and email when you receive a voicemail message. To change the configuration of the voicemail box, please login to your MyAccount.

Change configuration of the Voicemail box:

• Login to MyAccount

• Navigate to “SIM card functions” in the upper menu

• Select “SIM Settings”

• Go to “Forwarding Settings” and/or “Configure voicemail”

All available packages can be reviewed, subscribed and managed in MyAccount (navigate to “Packages” in MyAccount).
Please review the package details to verify which service(s) are offered in which country/countries to assure the package will full-fill your needs.

Which settings are required to be able to use mobile data on my Android device ?

The required Access Point Names (APN) settings can be set manually by doing the following:

1. Go to “Settings”

2. Select “More settings” or “More networks”

3. Select “Mobile networks”

4. Select “Access Point Names”

5. Create a new APN with the following settings:

   Name: Choose a name (e.g. VOXSIM)

   APN: set to “chili”

   Proxy: Not set (no entry required)

   Port: Not set (no entry required)

   Username: Not set (no entry required)

   Password: Not set (no entry required)

All other settings will be set automatically.
However it is important to enable mobile data and data-roaming.

Hint: An instructions SMS (followed by a configuration message) can be triggered by reinserting the SIM card (only when your device is recognised – sending its IMEI number).

For Android 5.1 or higher devices an APN app can be downloaded in the Play store: 
https://play.google.com/store/apps/details?id=com.naka.test1

With the following link you can install the Access Point Names (APN) profile directly on your iOS device: http://files.chilisim.com/drop/apn.mobileconfig

The required Access Point Names (APN) settings can also be set manually by doing the following:

1. Go to “Settings”

2. Select “Mobile Data”

3. Select “Mobile Data Options”

4. Enable “Data Roaming”

5. Select “Mobile Data Network”

6. Edit existing “Mobile Data” settings with following details:

   APN: chili

   Username: Not set (no entry required)

   Password: Not set (no entry required)

7. Edit existing “Personal Hotspot” settings with following details:

8. APN: chili

   Username: Not set (no entry required)

   Password: Not set (no entry required)

Also important to enable “Mobile Data” and “Data Roaming”.

Hint: An instructions SMS can be triggered by reinserting the SIM card (only when your device is recognised – sending its IMEI number).

Note: there are no additional settings required for MMS, because the SIM card does not support MMS.

Unfortunately it is not possible to set the APN settings manually, please use one of the two options below to install the APN profile:

1. Go to: http://files.chilisim.com/drop/apn.mobileconfig

   You will be redirected to install the APN profile directly

2. Go to: www.unlockit.co.nz

   ​​- choose `create APN`

   – Country: select Switzerland (under C, not alphabetical)

   – Carrier: select Naka Mobile

   – Create APN

Note: for both options an internet connection (wifi or mobile data) is needed

To be able to use the Personal Hotspot function, the APN for Personal Hotspot also needs to be set to chili (similar as mobile data).
Please proceed as follows:

1. Go to  `Settings`

2. Select `Mobile Data`

3. Select `Mobile Data Options`

4. Select `Mobile Data Network`

5. Scroll down to `Personal Hotspot` and enter the following settings:

   – APN: chili

   – Username: Not set (no entry required)

   – Password: Not set (no entry required)

Now you can connect other devices to the data connection of your iOS device like you normally would.

To be able to use mobile data on your MiFi device, the required settings need to be set in the settings of the device. This can be done via an app from the device manufacturer or a connection with a computer needs to be established.

Via manufacturer app:

1. Select the WiFi network of the MiFi device on your mobile device

2. Open the MiFi manufacturers app

3. Select “Network” in the menu of the app

4. Enable “Mobile data”

5. Enable “Data roaming”

6. Set “Network mode” to either “4G Preferred” or “3G Only” (do not select “4G only”)

7. Create a new APN in “APN Management” with the following settings:

   – Carrier name: FimiSIM

   – PDP type: IPv4

   – APN type: Static

   – APN: chili

   – Username: no entry required (leave field empty)

   – Password: no entry required (leave field empty)

8. Save the newly created APN

9. Make sure the newly created “FimiSIM” APN is selected in “APN Management”

Via computer:

1. Connect the device with the computer (with USB cable)

2. Select the WiFi network of the MiFi device on your computer and enter the password

3. Open a browser on the computer and enter the IP address of the MiFi device (usually: http://192.168.0.1)

4. The Setting page of the MiFi device will be opened. If you are asked to provide a username and password they are both “admin” by default (unless you changed them previously)

5. Follow the instructions via “Wizard” or go to “Advanced Settings”

6. Create a new APN profile with the following settings:

   – Profile name: FimiSIM

   – APN type: Static

   – APN: chili

   – Username: no entry required (leave field empty)

   – Password: no entry required (leave field empty)

   – Authentication type: PAP

7. Save the newly created APN

8. Make sure the newly created “FimiSIM” APN is selected

The required Access Point Names (APN) settings can be set manually by doing the following:

1. Go to “Settings”

2. Select “mobile + SIM”

3. Select “SIM settings”

4. Switch “Manual Internet APN” to “On”

5. Select “Edit internet APN”

6. Edit existing Mobile data settings with the following details:

   APN: set to “chili”

   Username: Not set (no entry required)

   Password: Not set (no entry required)

   Authentication Type: “PAP”

   Proxy server: Not set (no entry required)

   Proxy port: Not set (clear field – no entry required)

   IP type: IPv4v6

7. Save the settings

​
All other settings will be set automatically.
However it is important to enable mobile data and data-roaming.

Hint: An instructions SMS can be triggered by reinserting the SIM card (only when your device is recognised – sending its IMEI number).

To be able to use mobile data the following settings need to be applied:
• Mobile data must be enabled on the device
• Data roaming must be enabled on the device
• The APN must be set to “chili” (all lower case), please see the instructions for Android, iOS or Windows devices in the FAQ under “Mobile Data”</6>

Mobile data sessions can only be started by the user of the VOXSIM SIM card or the device were the SIM is inserted in and its installed applications.
If data sessions are not started by the user, the sessions are most likely started by the device or applications. This can be applications which are not completely closed or the settings on the device allow applications to update/synchronize using mobile data.
Besides applications all devices also have background tasks running, like updates, operating system tasks or antivirus programs.

We recommend to check the following on the device:

• Make sure you close all applications after using
  Android: hold home button and swipe all open windows to the left
  iOS: double click home button and swipe all open windows upwards
  Windows: click the “tab” icon next to search field and close open windows

• Check which applications are allowed to update or synchronize when connected to mobile data and which applications or tasks are running on the background
  Android: Settings > Data usage > see settings or click on applications to view “Restrict background data” (depending on Android version)
  iOS: Settings > General > Refresh apps on background
  Windows: Settings > data sense

• Check how settings for updating operating system and applications are set
  Android: Open “Play Store” > Settings (menu next to search field) > “Auto-update apps”
  iOS: Settings > iTunes en App Store > Use mobile data
  Windows: Settings > phone update (for phone updates) and Windows store > settings (via menu) > App updates

Go to the “SIM Services” or “SIM Tool Kit” application, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)

• iOS: Go to Settings > Phone > SIM Applications

• Windows: Settings > mobile + SIM > SIM settings > SIM applications

• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the “SIM Services” or “SIM Toolkit” menu:
Go to Settings > Country > choose the corresponding profile of the country where you are (see list below)

The “Oris” profile is valid in the following countries:

Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo, Congo RDC, Costa Rica, Cyprus, Dominican Republic, Ecuador, El Salvador, France, Gabon, Georgia, Ghana, Greece, Guatemala, Guyana, Hong Kong, India, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Macau, Macedonia, Madagascar, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Philippines, Portugal, Romania, Russia, Rwanda, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Turkey, Uganda, Ukraine, Uruguay, Venezuela, Vietnam

The “EU” profile is valid in the following countries:

Croatia, Czech Republic, Denmark, Estonia, Finland, Germany*, Gibraltar, Guernsey, Hungary, Iceland, Ireland, Israel, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, United Kingdom

The “Global+” profile is valid in the following countries:

Afghanistan, Algeria, Anquila, Antiqua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Bermuda, British Virgin Islands, Burkina Faso, Burundi, Cayman Islands, Chad, Dominica, Faroe Islands, Fiji, French West Indies, Greenland, Grenada, Guadeloupe, Haiti, Honduras, Indonesia, Iran, Isle of Man, Jamaica, Laos,  Malawi, Malaysia, Martinique, Nepal, Pakistan, Papua New Guinea, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Saudi Arabia, Swaziland, Tonga, Tunisia, Turks and Caicos Island, United States, Zambia

The “Global” profile is valid in the following countries:

Andorra, Angola, Aruba, Bahrain, Benin, Bolivia, Botswana, Brunei,  Cape Verde, Central African Republic, Cuba, Curacao, Djbouti, East Timor, Egypt, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guam, Guinea, Iraq, Kuwait, Lebanon, Lesotho, Liberia, Libya,Maldives, Mali, Monaco*, Mongolia, Namibia, Netherlands Antilles, New Caledonia, Oman, Palestine, Paraguay, Puerto Rico*, Quatar, Senegal, South Sudan, Sudan, Suriname, Syria, Togo, Trinidad and Tobago, United Arab Emirates, Uzbekistan, Vanuatu, Yemen, Zimbabwe

Make sure your device supports the relevant frequency bands on each network type (2G, 3G or 4G) of the country to which you will be traveling 

The usage of different frequency bands on the different continents was more or less common knowledge, but nowadays also the supported frequency bands on the different network types (2G, 3G, 4G) is important.

What is a frequency band?
A key part of any mobile device is its operating frequency bands. The supported frequency bands determine whether a certain handset is compatible with a certain network carrier or network standard and thus determines the region it can or can’t be used in.

What are the different network types?
There are several generations of GSM network standard. They are GSM (2G, 2.75G), WCDMA (3G), HSDPA (3.5G), HSUPA (3.75G), LTE (4G, including FDD-LTE, TD-LTE), The G stands for generation. The higher the generation, the higher the upload/download speed.

Network operators keep innovating to keep up with customers demands. This means new network types will be launched (5G is almost ready to be deployed) and old types will be terminated (2G already terminated or planned in multiple countries).

This means not all devices will work in each country!
Which frequency bands on which network type are supported by a device should be communicated by the manufacturer (manual) or the vendor. Also when using a dual or triple SIM device,  insert the VOXSIM SIM card in SIM slot 1, since this slot often supports more frequency bands on more network types then SIM slot 2 or 3 (see device specifications or manual)
You can check if a device is compatible in a specific country on this website.

The frequencies can roughly be divided as follows:

• Africa:

  2G: GSM 900 / 1800 Mhz

  3G: UMTS 900 / 1800 / 2100 Mhz

  4G: LTE 1800 / 2100 / 2300 Mhz (very limited available)

• Asia:

  2G: GSM 900 / 1880 Mhz (terminated in several countries e.g. Japan, Singapore, South Korea, Taiwan)

  3G: UMTS 850 / 900 / 1500 / 1700 / 2100 Mhz

  4G: LTE 850 / 900 / 1500 / 1800 / 2300 / 2500 / 2600 / 3500 Mhz

• Australia / Oceania:

  2G: GSM 900 / 1800 Mhz (terminated in several countries e.g. Australia)

  3G: UMTS 850 / 900 / 2100 Mhz

  4G: LTE 700 / 850 / 900 / 1800 / 2100 / 2300 Mhz

• Europe:

  2G: GSM 900 / 1800 Mhz

  3G: UMTS 900 / 2100 Mhz

  4G: LTE 800 / 1800 / 2600 Mhz

• North America:

  3G: UMTS 850 / 1900 / 1700 / 2100 Mhz

  4G: LTE 700 / 800 / 1700 / 1900 / 2100 / 2300 / 2500 / 2600 Mhz

• South America:

  2G: GSM 850 / GSM 1900 Mhz

  3G: UMTS 850 / 1900 / 1700 / 2100 Mhz

  4G: LTE 700 / 1700 / 1800 / 2100 / 2600 Mhz

For more information and a complete list per country, please see one of these websites: Frequency check, Gearbest or Worldtimezone

VoIP (SIP) service is available and can be used with our SIP client “Blab Box“.

The Blab Box is available for download in the App store and Play store:
App store: https://itunes.apple.com/app/blab-box/id1086439284?l=es&mt=8
Play store: https://play.google.com/store/apps/details?id=wc.blab

The required settings are:

Authentication name     = 4XXXXXXXXXXX (Your primary phone number without `+` e.g. 49 or 44)
Password                            = same as your MyAccount password
Server                                  = sip.chilisim.com
Domain                                = sip.chilisim.com
Username                           = 4XXXXXXXXXXX (Your primary phone number without `+` e.g. 49 or 44)
Port                                      = 5060
Protocol                             = UDP

Note: to be able to use VoIP a WiFi or mobile data connection is needed

The device is most likely set to a LTE network mode.
With LTE devices we recommend to set the network mode to 3G for a more stable network connection.
You can check/adjust this device setting as follows:

• Android: Go to Settings > More networks / settings > Mobile networks > Network mode > set to 3G/2G auto mode or GSM/WCDMA (not 4G/3G/2G auto mode or LTE/GSM/WCDMA)

• iOS: Go to Settings > Mobile Data > Mobile data Options > Voice & Data > set to 3G (not LTE or 4G)

• Windows: Go to Settings > mobile+SIM > Highest connection speed > set to 3G (not LTE or 4G)

If the device does not find a network, pleasse proceed as follows:

First make sure the “set-up requirements” are applied:

1. When using a dual SIM device insert the FimiSIM  card in SIM slot 1, since this slot often supports more network frequencies then SIM slot 2 (see device capabilities).

2. When using a LTE device set the network mode to 3G for a more stable network connection.

3. Always set the network selection on the device to “Automatic selection”.

4. When traveling between continents always reboot the device upon arrival, since only enabling/disabling the flight mode function prevents the SIM from switching profiles.

When you are sure the set-up requirements are applied and there is still not network connection possible after a reboot of the device, please proceed as follows:

Go to the “SIM Services” or “SIM Tool Kit” application, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)

• iOS: Go to Settings > Phone > SIM Applications

• Windows: Settings > mobile + SIM > SIM settings > SIM applications

• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the “SIM Services” or “SIM Toolkit” menu:
Go to Settings > Country > choose the corresponding profile of the country where you are (see list below)

The “Oris” profile is valid in the following countries:

Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo, Congo RDC, Costa Rica, Cyprus, Dominican Republic, Ecuador, El Salvador, France, Gabon, Georgia, Ghana, Greece, Guatemala, Guyana, Hong Kong, India, Italy, Ivory Coast, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Macau, Macedonia, Madagascar, Mexico, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Panama, Peru, Philippines, Portugal, Romania, Russia, Rwanda, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Turkey, Uganda, Ukraine, Uruguay, Venezuela, Vietnam

The “EU” profile is valid in the following countries:

Croatia, Czech Republic, Denmark, Estonia, Finland, Germany*, Gibraltar, Guernsey, Hungary, Iceland, Ireland, Israel, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, United Kingdom

The “Global+” profile is valid in the following countries:

Afghanistan, Algeria, Anquila, Antiqua and Barbuda, Bahamas, Bangladesh, Barbados, Belize, Bermuda, British Virgin Islands, Burkina Faso, Burundi, Cayman Islands, Chad, Dominica, Faroe Islands, Fiji, French West Indies, Greenland, Grenada, Guadeloupe, Haiti, Honduras, Indonesia, Iran, Isle of Man, Jamaica, Laos,  Malawi, Malaysia, Martinique, Nepal, Pakistan, Papua New Guinea, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Samoa, Saudi Arabia, Swaziland, Tonga, Tunisia, Turks and Caicos Island, United States, Zambia

The “Global” profile is valid in the following countries:

Andorra, Angola, Aruba, Bahrain, Benin, Bolivia, Botswana, Brunei,  Cape Verde, Central African Republic, Cuba, Curacao, Djbouti, East Timor, Egypt, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guam, Guinea, Iraq, Kuwait, Lebanon, Lesotho, Liberia, Libya,Maldives, Mali, Monaco*, Mongolia, Namibia, Netherlands Antilles, New Caledonia, Oman, Palestine, Paraguay, Puerto Rico*, Quatar, Senegal, South Sudan, Sudan, Suriname, Syria, Togo, Trinidad and Tobago, United Arab Emirates, Uzbekistan, Vanuatu, Yemen, Zimbabwe

The FimiSIM card uses multi-IMSI technology and therefore has multiple (roaming) IMSI’s by  default (also see “SIM Design”).

SIM cards with a STK version lower then 4.44* (e.g. 4.24, 4.42) can experience issues with automatic connection in Israel.
This is a country specific issue due to the SIM having a roaming IMSI (Oris) from Israel, however we are not allowed to use it locally. We recomend to proceed as follows:

The SIM has a SIM Services menu, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)

• iOS: Go to phone Settings > Phone > SIM Applications

• Windows: Settings > mobile + SIM > SIM settings > SIM applications

• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the ‘SIM Services’ or ‘SIM Toolkit’ menu:

1. Go to SIM Services menu > Settings > Country Selection > set to `Manual mode`

2. Go to SIM Services menu > Settings > Country > set to `EU` (profile name must contain EU)

3. Let the SIM connect to the network of Pelephone automatically or select the network manually

4. When leaving the Israel, all settings need to be set to automatic again

5. Go to SIM Services menu > Settings > Country Selection > set to `Automatic mode`

6. Set the network selection back to automatic on your device (only when connection was done manually)

*How to check the STK version: go to the `SIM Services`or `SIM Toolkit` menu as described above > Settings > STK Version 

The FimiSIM card uses multi-IMSI technology and therefore has multiple (roaming) IMSI’s by  default (also see “SIM Design”).

SIM cards with a STK 4.21* can experience issues with automatic connection in United Kingdom.
This is a country specific issue due to the SIM having a roaming IMSI (Global and Global+) from UK-Jersey, however we are not allowed to use it locally. We recomend to proceed as follows:

The SIM has a SIM Services menu, which you will find here:

• Android: Go to Applications > SIM Services (will be an app between your other apps)

• iOS: Go to phone Settings > Phone > SIM Applications

• Windows: Settings > mobile + SIM > SIM settings > SIM applications

• Non-smartphones: Go to the main menu of the device > select `SIM Services`or `SIM Toolkit`

In the ‘SIM Services’ or ‘SIM Toolkit’ menu:

1. Go to SIM Services menu > Settings > Country Selection > set to `Manual mode`

2. Go to SIM Services menu > Settings > Country > set to `EU` (or the profile name contains EU)

3. Let the SIM connect to the network of 3 UK automatically or select the network manually

4. When leaving the UK, all settings need to be set to automatic again

5. Go to SIM Services menu > Settings > Country Selection > set to `Automatic mode`

6. Set the network selection back to automatic on your device (only when connection was done manually)

*How to check the STK version: go to the `SIM Services`or `SIM Toolkit` menu as described above > Settings > STK Version 

Lead time online orders:
Orders placed from Monday till Friday before 10:00 o’clock CET will be shipped on the same day. Orders placed on weekends will be processed and shipped on the first working day of the coming week.

All consignments will be forwarded by Priority mail. The delivery time to EU-countries including Switzerland and Liechtenstein is max. three (3) working days. For other countries (ROW) it takes between three (3) to ten (10) working days.

No, your new SIM card comes with an new international +44 phone number.

We are using the new generation of SIM cards which will come in a triple size format. Depending on the device you are able to customize the SIM to a regular, micro or nano SIM.
It is a all-in-one SIM card!

Dial the following short code on your device:   *130#

You can recharge the balance of your FimiSIM  card in your FimiAccount.

1. Login to your FimiAccount at https://roaming.voxsim.com/fimiaccount/ with your phone number/email address and password.

2. Directly on the “FimiAccount overview” page there is “Top-up” section

3. You can also navigate to “SIM card functions” and select “Top-up” to view all Top-up options

How can I store a new credit card and delete the old one ?
In FimiAccount you can review a stored credit. It is also possible to make minor adjustments to the stored credit card (e.g. expiry date and CVC code).
A new credit card is automatically stored in FimiAccount after a successful purchase with the new credit card.

Review and make minor adjustments to a stored credit card in FimiAccount:

1. login to FimiAccount

2. select “Profile” in the upper menu

3. scroll down to “Credit cards”

4. click the “Edit” or “Delete” button

For your and our safety there are monthly (30 days) maximum top-up limit rules.
These rules are as follows:

• Maximum monthly (30 days) top-up limit of EUR 150.00

  when an account is not approved (account is not approved, because there is no ID copy uploaded)

• Maximum monthly (30 days) top-up limit of EUR 500.00

  when an account is approved

We recommend to upload an ID copy (FimiAccount > Profile > Identification) to get your account approved.
Alternatively you can send your ID copy to support@fimisim.com and we will upload the document for approval.

How can I recharge with a FimiSIM voucher code or FimiScratch card when using the USSD short codes ?

Dial *133*YourCode#

In general the ordering process works as follows:

1. provide all payment details on our website

   – select item or top-up amount

   – select payment method (e.g. FimiMONEY, Credit Card, PayPal etc)

   – in case of payment method credit card, provide all card details exactly as printed on the card

   – confirm GTC and order

2. when all information is provided correctly, you will be redirected to the secure payment site of the chosen payment method

3. on the secure payment site of the chosen payment method you have to provided your personal details linked to the payment method (e.g. 3D security, password, verification code by SMS or scanning a QR code etc.)

Most common reason for not being able to complete the order are:

• security details not provided correctly on the secure payment page of the chosen payment method

• having multiple accounts and currently logged into an account without SIM card (hint: use your FimiSIM phone number as username instead of email address)

• maximum monthly limit has been reached (see: “Maximum Monthly Top-up limits”

When using the SIM regularly it will not expire, but If you do not use the SIM card for a period of 120 days, a small monthly processing / number reservation fee (currently EUR 1.00) will be debited from the balance of the SIM from the 120 +1 day on. When the balance is completely consumed, the SIM card expires.  (EUR 1.00) will be debited to the balance (also see: “Validity SIM card”)

Hint: when you are not going to use the SIM for a long time, you can subscribe to the “Extend SIM Validity” subscription (FimiAccount > SIM card functions > SIM settings > SIM options).

No there are no hidden extra charges such as network connection costs, billing charges, user account charges and so on, nor any basic charges or contractual commitments.

Note: Only charge that can be considered as additional, is the number reservation fee when the SIM is not used for a period of 120 days (also see: “Validity SIM Card”)

You can recharge the balance of your FimiSIM  card in your FimiAccount.

1. Login to your FimiAccount at https://roaming.voxsim.com/fimiaccount/ with your phone number/email address and password.

2. Directly on the “FimiAccount overview” page there is “Top-up” section

3. You can also navigate to “SIM card functions” and select “Top-up” to view all Top-up options

The billing increments are:

• Voice calls are charged in increments of 60 seconds.

• Mobile data traffic is charged in increments of 10 KB.

• SMS messages are charged per item.

Charging per services as follows:

• Voice calls are charged as soon as the 3rd party answers the call.

  Note: No charging will apply for the callback or while waiting for the callback.

• Mobile data sessions are charged when closing the data session, however small amounts will be reserved during the session.

• SMS messages are charged at the moment of sending.

When arriving in a new country a welcome SMS will be send with the tariffs in the country (only once a month, so when traveling to the same country after two weeks the welcome SMS will not be send a second time).
The welcome SMS can be requested at any time by dialing *141#.

Other ways to find a certain rate are:

1. Via the online rate calculator in your MyAccount (https://roaming.fimisim.com/fimiaccount/):

   Go to “Tools” > and select “Rates”

2. Via the SIM Services or SIM Toolkit application:

   Go to “SIM Services” or “SIM Toolkit” > select “Call Rate” > enter at least the country code and the provider prefix (e.g. +4176) or the whole number > press “OK” and a call rate will be displayed

3. Via USSD short code:

   Dial *130*# (at provide the phone number you want to call e.g. *130*+41761234567＃) 

You can access a detailed summary of all activities, including the costs, in FimiAccount at any time.
It is even possible to subscribe to a monthly summary, which will be send to your registered email address in a PDF (MyAccount > SIM card functions > SIM Settings > SIM Options).

Please go to https://roaming.fimisim.com/fimiaccount/ and log in with your phone number or email address and password. Follow the instructions for activities (in “FimiAccount overview” > SIM activities) and select the period you want to see.

Have your FimiSIM card blocked to prevent illegal usage by sending an email to support@fimiphone.com

How to obtain a replacement SIM card:
If you want to obtain a replacement SIM card, please follow the procedure in your FimiAccount.
Go to FimiAccount > SIM card functions > SIM settings > Order a replacement SIM (bottom right of page)

When we issue a replacement SIM, a replacement procedure will be performed. This procedure will transfer all information (e.g. phone number, balance, settings and history) from the lost SIM to the replacement SIM.

The ICCID number is the serial number of the SIM card and is needed for the initial activation of your FimiSIM card.

​The PIN code is needed when having the SIM PIN security enabled on a device.
Everything regarding the PIN code can be managed in the security settings of a device (e.g. enable/disable, change the PIN code etc).

The PUK code is needed for the initial activation of your FimiSIM card.
Furthermore the PUK code is needed when the SIM PIN code has been entered wrong too many times (device will ask for the PUK code to unlock the SIM).

Note: be careful, since you only have limited attempts (often 3 attempts) to enter the PUK correctly. If you make a mistake, the SIM card will be blocked. When this happens you need to contact the Support Team.